Privacy Policy

This policy applies to logistics and courier partners ("you") who register an account on GXpanse to collect and deliver consignments on behalf of sellers and buyers. It covers data collected through the signup flow, the partner dashboard, and the delivery operations carried out through the platform.

Account & identity data: your full name, username, email address, phone number (verified by a one-time code sent to your email and mobile number), country, state, and address provided during signup.

Business profile data: your logistics service name, public name, operational address, and coverage area.

Verification (KYB) data: business registration documents, government-issued identification, proof of address, and vehicle, driver, and insurance documentation submitted after your account is approved.

Operational & delivery data: order assignments, acceptance and decline decisions, pickup and delivery milestones, delivery confirmation (OTP) events, expected and actual delivery times, and recipient handover records.

Location & tracking data: location information associated with pickups, deliveries, and in-transit tracking where you enable or provide it.

Financial data: wallet balances, delivery fees and earnings, payout bank account details, and transaction history.

Technical data: device information, IP address, log data, and cookies used to operate, secure, and improve the platform.

We use your information to: (a) create, verify, and secure your partner account; (b) route delivery orders to you and coordinate pickups and deliveries; (c) operate the secure delivery-confirmation handshake between you and recipients; (d) calculate, hold, and release delivery fees and process payouts; (e) provide tracking and status updates to sellers and buyers; (f) detect and prevent fraud, theft, and abuse; (g) provide support and resolve disputes; and (h) comply with legal and regulatory obligations.

To verify your identity and secure sensitive actions, GXpanse sends one-time passcodes (OTPs) and security notifications to the email address and mobile phone number you provide. These codes are used for account signup and email/phone verification, login and password reset, and delivery-confirmation handshakes with recipients.

By providing your email address and mobile number and agreeing to this Privacy Policy at signup, you consent to receiving these one-time codes and related service messages by email and SMS. These are transactional service messages required to operate your account — they are not marketing messages.

Message and data rates from your mobile carrier may apply. OTPs are time-limited and intended only for you; you must keep them confidential and never share them with anyone, including people claiming to be from GXpanse. If you withdraw consent to these messages, we may be unable to verify your identity or provide the service.

We process your data where it is necessary to perform our agreement with you, to comply with a legal obligation, to pursue our legitimate interests in operating a safe and reliable logistics marketplace, or on the basis of the consent you provide at registration. Where processing relies on consent, you may withdraw it, subject to the effect this may have on your ability to operate on the platform.

We share information only as needed to operate the service: with sellers and buyers, to coordinate pickups, deliveries, and tracking (for example, your public name, relevant contact details, and delivery status); with payment and payout processors, to settle your earnings; with verification providers, to confirm your identity and business documents; and with regulators or law-enforcement authorities where required by law or to prevent harm or fraud.

We do not sell your personal data. Service providers acting on our behalf are bound by confidentiality and data-protection obligations.

Location and tracking information is used to coordinate deliveries, provide accurate tracking to sellers and buyers, verify delivery completion, and resolve disputes. We collect this data in connection with active deliveries and operational use of the platform, and we retain it only as long as necessary for these purposes and for legal and audit requirements.

We retain your information for as long as your account is active and as required to provide the service, meet legal, tax, and audit obligations, and resolve disputes.

If you delete your account, we anonymise your personal profile data while retaining records strictly necessary for legal, financial, and audit purposes — such as completed orders and transactions — in line with applicable law. Anonymised records can no longer be used to identify you.

We use technical and organisational measures to protect your data, including encrypted transport, access controls, hashed credentials, and one-time codes for sensitive actions such as phone verification and delivery confirmation. No system is completely secure, so you must also safeguard your credentials and notify us promptly of any suspected unauthorised access.

Subject to applicable law, you may request access to the personal data we hold about you, request correction of inaccurate data, request deletion or anonymisation, object to or restrict certain processing, and request a copy of your data in a portable format. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the platform, and understand how it is used. You can control cookies through your browser settings, though disabling some cookies may affect platform functionality.

Your information may be processed in countries other than your own. Where we transfer data across borders, we take steps to ensure it remains protected in accordance with this policy and applicable data-protection law.

GXpanse logistics partner accounts are intended only for individuals and businesses aged 18 or older. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent in-platform notice. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or how your data is handled, contact our team at legal@gxpanse.com.